Terms of Service

Be very aware that these terms can and probably will change at any give time, so please check them often. When major changes are made, there will be announcements about them posted in the forum.

The information you submit to TOGRC Hosting will not be sold, given away, or otherwise distributed.

You MUST have a domain name in order to use this service. GoDaddy.com and Dotster.com are the ones we suggest. They are very easy to use, have low prices, and are widely used. We can also register your Domain on Dotster at a special price (.com/.net/.org at $10.95 instead of $14.95).

New Accounts
New Accounts are created usually within 24 hours of sign-up (most times they are much sooner). You will receive an E-Mail with all of the details for connecting to the server, including your login name, password, DNS settings, and temporary URL that you can use until your Domain Information propagate.

Domain Names
In order to set up your domain name to point to the server, you must update your domain's DNS settings to reflect the ones that will be included in your Welcome E-Mail.

Payment
Please keep in mind that you are subscribing to a prepaid service. All accounts are charged each month for the amount stated for that specific plan. Any account that is past due is subject to suspension. After being past due for more than 1 month, the account is subject to deletion. The only methods of payment are currently PayPal, which allows Credit Cards and direct bank drafts, and Money Order / Checks (Contact Us if you wish to pay by Check or Money Order).

Cancellation
If you wish to cancel your service with us, you can do so by visiting the Client Area and then click on Cancel near the domain you wish to cancel. Cancellations must be made at least 48 hours before your next billing period to avoid being charged again.

7-Day Guarantee
If you cancel your account within the first 7-Day, you will receive a Refund of all non-Setup Fees. There is no string attached to this guarantee, except that it would be useful to know why you are cancelling and how we could improve our service.

Overage Charges
Overage charges are not automated. However, it is very necessary that you keep your E-Mail address current within CPanel. If you do not, you will not be able to receive warning e-mails when your account is close to exceeding it's allotted resources (bandwidth and space). You must contact us in order to get your account upgraded in order to avoid being automatically suspended by the system for exceeding the limits set.

Support
If you have an Active Account on TOGRCHosting, please log to the Client Area to submit support requests.

Credits
Credits are given based on different situations. You MUST request one. Credits to your account shall be your only remedy in the event that your website is unavailable due to a problem on the serverside. All credits are subject to our approval.

Credits will usually be applied within sixty (60) days of your credit request.

Content
The content on our server is not monitored by us, but in the event that you upload something that is not allowed, you will be asked to remove it. If you do not, your account can and probably will be suspended and subject to termination. In the event that it is something illegal, and action is taken, you will be responsible for ALL legal fees that we incur.

Opt-in E-mail Marketing and Spam

SPAM IS NOT TOLERATED

Spamming of any kind is forbidden. If you choose to use your account for spamming purposes, you will have your account terminated, and if I'm really irritated with it, I'll publicly post your e-mail address.

Opt-in Marketing is allowed...HOWEVER, please be aware of the terms around this. If you do this, you must make it strictly opt-in. The person on the list must actually submit their e-mail address to your list specifically. You also agree NOT to sell their e-mail addresses, or give them away without their expressed permission.

Any accounts that are in question of breaking any of these terms are subject to suspension and/or termination.

Acceptable Use Policy

The following is NOT permitted:

You may not use your account for any illegal purposes. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. As always, TOGRCHosting will decide if you have broken any of these rules, shall they be brought to our attention.

ILLEGAL CONTENT
TOGRCHosting  does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. No warez is allowed. Web proxies are not tolerated. This includes NPH-Proxy, and web proxy. If your site is found to hold any proxy files, your account will be suspended and the account holder will be issued a fee of $50 USD. When using an account with shell, you are not allowed to run ANY servers or services on the our network. Servers are defined as perlbots, proxies, BitchX, psyBnc, root exploits, DDoS scripts, Shoutcast servers, etc. Running any of these will face an immediate suspension, and users will be subject to a fine no less than $50.00 USD, and no more than $100.00 USD. We reserve the right to terminate an account for these activities also.

If your site is found to be using high amounts of resources (such as CPU time, memory usage, and network resources), you will be notified. Any site that continues to do this, may be subject to suspension.

SECURITY
Users are prohibited from violating or attempting to violate the security of the our network. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences, which may involve cooperation with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

1) Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access,

2) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,

3) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing",

4) Forging any TCP/IP packet header or any part of the header information in any e-mail or forum posting,

5) Taking any action in order to obtain services to which such User is not entitled,

6) Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations.

Each hosting package is unique to a main name and use - you are not allowed to purchase multiple plans to obtain combined bandwidth & space. We will stop such transactions and label them as deceptive.

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting. Any attempt to cause harm to the server is prohibited and will lead in the termination of your account.

Our data center makes data backups, but it is still YOUR responsibility to keep your files backed up.

Any failure to comply with the Terms of Service and Acceptable Use Policy is grounds for suspension and/or Termination. Please remember that if any violation turns out to be criminal, the authorities will be notified and all information will be handed to them.

REFUSAL OF SERVICE
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

RESTRICTIONS
Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond our data center's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

LIMITATIONS
Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to us or our data center. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized and maintained by us, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.

TOGRCHosting.com © 2017 Terms and Conditions